Refund policy

Refund & Return Policy

Last updated: March 24, 2026

At Joyskey, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

30-Day Money-Back Guarantee

You have 30 calendar days from the date you receive your Joyskey Kit to request a full refund. No questions asked.

To be eligible for a return:

  • The kit must be returned in its original packaging.
  • All components must be included (tools, joysticks, Copper Desoldering Mold, consumables, and accessories).
  • Items must be in unused or gently used condition. If you attempted the repair and encountered an issue, you are still eligible — contact us and we will work with you.

Lifetime Zero Drift Guarantee

The GuliKit TMR Hall Effect joysticks included in your Joyskey Kit use magnetic sensing technology with no physical contact between moving parts. This means they cannot develop stick drift through normal use.

If your Hall Effect joysticks develop drift after a successful installation, contact us at hello@joyskey-kit.com with a short video showing the issue. We will send you replacement joysticks at no charge.

This guarantee covers:

  • Drift or dead zones on Hall Effect joysticks installed using the Joyskey Kit.
  • Defective components received in the kit.

This guarantee does not cover:

  • Physical damage caused by drops, liquid exposure, or intentional misuse.
  • Drift on the original joysticks (the ones you are replacing).
  • Damage to the controller itself during the repair process (please follow the included Masterclass).

How to Request a Return or Refund

  1. Email us at hello@joyskey-kit.com with your order number and reason for return.
  2. We will respond within 24–48 hours with return instructions.
  3. Ship the kit back to us.
  4. Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.

Return Shipping

  • Defective or damaged items: Joyskey covers return shipping costs.
  • Change of mind: Customer is responsible for return shipping costs.

Exchanges

We do not offer direct exchanges. If you need a replacement, please return your current kit for a refund and place a new order.

Damaged or Defective Items

If your kit arrives damaged or with missing components, contact us at hello@joyskey-kit.com within 48 hours of delivery with photos of the issue. We will ship a replacement immediately at no cost to you.

Late or Missing Refunds

If you have not received your refund within 7 business days of our confirmation, please check with your bank or credit card provider first, as processing times vary. If you still have not received your refund, contact us at hello@joyskey-kit.com.

Contact

For any questions about returns, refunds, or warranty claims, email us at hello@joyskey-kit.com.