Shipping policy

Shipping Policy

Last updated: March 24, 2026

Free Shipping — United States

All orders shipped within the United States qualify for free standard shipping. No minimum purchase required.

Processing Time

Orders are processed and shipped within 24–48 hours (business days) after payment confirmation. You will receive a shipping confirmation email with a tracking number once your kit has been dispatched.

Delivery Time

Shipping Method	Estimated Delivery	Cost
Standard Shipping (USPS / FedEx Ground)	3–7 business days	Free

Delivery times are estimates and may vary depending on your location and carrier conditions. Joyskey is not responsible for delays caused by the carrier, weather events, or customs processing.

Order Tracking

Once your order ships, you will receive an email with your tracking number. You can use this number to track your package directly on the carrier's website (USPS.com or FedEx.com).

Shipping Destinations

We currently ship to the United States only (all 50 states, including Alaska and Hawaii). We do not ship to P.O. Boxes, APO/FPO addresses, or US territories at this time.

International shipping is not available yet. If you are outside the US and interested in the Joyskey Kit, join our email list to be notified when we expand to your region.

Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us at hello@joyskey-kit.com within 48 hours of the expected delivery date (for lost packages) or actual delivery date (for damaged packages).
Include your order number and photos of the damage if applicable.
We will investigate with the carrier and either reship your order or issue a full refund.

Pre-Orders

If the Joyskey Kit is available for pre-order, your card will be charged at the time of purchase. Your kit will ship once the current production batch is ready. Estimated shipping dates are listed on the product page. We will keep you informed via email throughout the process.

Contact

For any shipping questions, email us at hello@joyskey-kit.com.